1. How is your program licensed?

We are licensed for Residential, Partial Hospitalization (PHP) and Intensive Outpatient treatment (IOP) by the state of Arizona. We are also pending national accreditation with the Joint Commission.


2. What is the length of the program?

The length of stay is dependent on the client’s needs and treatment goals. Because healing time is unique to each person, we believe in creating a custom program that fits the individual rather than making a one-size-fits-all program.


3. What do you do for detox if needed?

Since we do not provide acute detox, we utilize trusted detox centers in the area to provide initial medical detox services. We work closely with these providers to ensure a smooth transition to our residential center once the individual is medically stable and also offer transportation to and from detox centers.


4. What does a typical day at FSC look like?

Every client’s schedule is individualized and tailored to meet specific needs. We provide a variety of individual and group therapies opportunities such as DBT, CBT, Grief Counseling, Trauma (EMDR), Family Therapy, Music Therapy, Experiential Therapy, Creative Group, Nutrition Coaching, Targeted Amino Acid Therapy, Yoga, Acupuncture, Equine Therapy, Relapse Prevention, and Mindfulness. We also provide 24-hour on-site nursing and a full continuum of care including PHP and IOP schedules. Clients also attend community 12 step meetings, weekend outings with peers and staff, and family programming.


5. What is your maximum client capacity?

FSC has a maximum capacity of 10 clients in our RTC and 30 clients in our PHP and IOP programs. Keeping a relatively small population allows for each client to receive sufficient one-on-one engagement with therapists and peers, which provides an opportunity for clients to feel a deeper sense of human connection, a vital component of the healing process.


6. What is your relapse policy?

The procedure taken after a relapse is dependent on both the client and the situation. Our clinical team works together to ensure long-term involvement in treatment. Research shows the longer an individual can remain in treatment, the better the outcome. Relapse is a symptom of the disease. Understanding this aspect, we use motivational therapies following relapse in order to restore hope and ground clients in an achievable recovery. Missteps can and do happen, we provide support in order to help clients navigate quickly back onto the road of recovery.


7. How do you work with co-occurring issues?

As a dual diagnosis treatment facility, FSC assesses each client for all underlying issues and utilizes several therapeutic modalities in order to treat co-occurring disorders in an integrative way. Our clinical staff is trained in treating both addictions and mental health issues such as trauma, depression, anxiety, mood disorders, personality disorders. Clients will receive several assessments throughout the recovery process in order to target and identify core issues. From this diagnosis, an individual treatment program is created and adapted in order to best serve the client’s needs for a successful recovery.


8. How many people on your treatment team have Masters Level credentials or above?

All FSC clinicians are licensed master’s level degree professionals who are also trained in trauma therapies. Click here to read more about our highly-esteemed staff.


9. Are medical personnel onsite 24/7?

We have Licensed Practical Nurses and qualified technicians on site 24 hours a day. Both our Medical Director and Clinical Director are on call twenty-four hours a day as well to provide support.


10. What does insurance cover?

Insurance providers and insurance plans have different coverage related to deductibles, out-of-pocket costs, and co-pays for every policy. Please call us at 866.832.6398 and one of our qualified admissions team members can verify your personal benefits and provide further information regarding what is covered. Sometimes insurance does not cover anything, or clients may choose not to utilize their insurance benefits. In these cases, we have a self-pay rate for all levels-of-care as well as a financing option. We are happy to discuss all options with you or your loved one in order to find the best possible option.


11. If a client leaves treatment early, is there a refund for unused amount?

Clients will receive a refund if they leave early. The amount will be subtracted from charges accrued during their stay. The details of this policy are included in the initial financial agreement signed during the admission’s process.


12. What age group/gender do you serve?

We provide co-ed treatment for adults age 18 and older.


13. How many one-on-one sessions does a client have with Masters Level or above clinicians a week?

As FSC is an individualized program, the frequency of sessions will be based on individual needs and treatment goals defined in custom recovery plan. Clients will receive a minimum of two individual sessions per week with our Masters Level clinicians. In addition, most clients will receive EMDR and Family Therapy sessions weekly.


14. Are clients expected to prepare their own meals while in treatment?

As an integral part of our Nutritional Therapy program, clients and staff work together to prepare nutritious and delicious meals created with the intention of aiding in the recovery process. During these coaching sessions, clients learn about the benefits of preparing and consuming nutritious meals specific to healing the mind, body, and spirit. Clients are also provided education on how to continue healthy eating habits upon completion of treatment.


15. How often do you drug test?

Every client is drug tested upon intake. Once admitted into our care, clients will be tested as recommended by the clinical team. PHP and IOP clients are drug tested randomly.


16. What medications do you not allow?

We do not allow any controlled substances while in our Residential level-of-care. When needed, our Medical Director works with individuals to help them taper off controlled substances and provide support for that transition once admitted.


17. Are cell phones and computers allowed?

Because we want our clients to maintain a level of connection with responsibilities, such as work, school, or family obligations, we do allow limited use of cell phones laptops. All technological use is supervised.


18. Is there a Family program and a Marriage and Family Therapist on staff?

We do not have an MFT on staff; however, our clinicians have training in providing family therapy. Every family dynamic is different and requires different needs. Because of this, we offer family programming on Sundays when applicable. Family programming can be facilitated in person or through secure video conferencing dependent upon individual circumstances.


19. Is there an Aftercare Program?

Partial Hospitalization and Intensive Outpatient programs are available for all clients stepping down from the Residential level-of-care. In addition, we provide follow-up care based on the best interests of the client. Our alumni support is an integral part of the program and helps to ensure long-term sobriety. In cases where a client resides outside of Scottsdale, we work with trusted referral treatment centers and programs to assist individuals with an aftercare plan.


20. How does First Step Center measure “success?”

Recovery is a lifelong process and one that cannot be easily defined by numbers. We believe wholeheartedly that all clients have the power to maintain life-long sobriety and create lives full of connection and growth. By focusing on the whole individual–the mind, body and spirit–we teach individuals how to live a happier and healthier life. We have full confidence that if individuals follow the recommendations of the holistic program, success in recovery occurs.


21. Does the treatment center offer Biochemical Restoration and how is Biochemical Restoration defined?

Biochemical Restoration is intended to restore nutritional deficiencies in an individual in order to help with naturally balancing and restoring neurological health and improve cognitive and emotional regulation as well as improve sleep, which has been shown to be vital in the recovery process. Biochemical Restoration can include targeted amino acid therapy as well as personalizing a dietary plan for the individual. Biochemical Restoration works in conjunction with traditional therapies and other modalities in order to treat the entire person.


22. What is the primary mode of treatment?

Our primary mode of treatment utilizes a holistic approach that treats the mind, body, spirit and environment. We incorporate the physical and medical causes of addiction that many other treatment programs ignore. Learn more about our approach. Our program is comprehensive and designed to treat the individual rather than trying to make the person fit the program. We create an individual program that fits the person. Every person comes to treatment with unique backgrounds and unique needs. Each client works with a primary therapist in order to create a custom recovery plan that works for them.


23. What options do clients have for physical activity?

We have on property plenty of recreational amenities (such as a swimming pool, tennis and basketball courts, walking path, and light gym equipment) as well as offering weekly yoga classes, weekly personal training sessions and hiking opportunities to nearby popular trails.


24. Are clients able to make special dietary requests?

FSC makes it a top priority to offer alternative options in order to satisfy specific dietary needs of a client as long as the needs benefit the client’s overall physical and mental well-being and recovery. Our general menu is based on the 5 Star Pro-Recovery Diet. See our sample menu.


25. What is the 5 Star Pro-Recovery Diet?

As part of our nutritional program, the 5 Star Pro-Recovery Diet is based on scientific research to feed the brain essential nutrients, prevent low blood sugar, and prevent future relapse. We understand the importance of nutrition in recovery. Traditionally, nutrition hasn’t been an essential component of the recovery process. Research has shown that proper nutrition targeted for gut and brain health can speed up the recovery process and help clients to better engage and benefit from individual and group therapies.